Canada's Wonderland
- Position: IT Technician - L3 / Tier lll
- Department: Information Systems
- Length of Employment: Present
Job Description
• Perform extensive on-site Tier 1-3/L3 management of 1500+ devices, encompassing all software/hardware park-wide.
• Manage RSAT and Domain integration in systems including AD, GP, FTP, NAS/SAN, AP Clusters, Bitlocker.
• Handle Exchange Online, SharePoint, and Microsoft Teams for seamless operations.
• PowerShell scripting to map server drives, storage management, WMI/CIM frameworks, WinRM and Remoting authentication, mass changes to remote workstations on the domain.
• Utilize Oracle EMC and Symphony to deploy POS/KDS systems, debit readers, and receipt printers.
• Administer Cisco CUCM for configuring VOIP lines.
• Implement LAN/WAN framework/OS Models with Cisco routers, switches, and catalysts.
• Continuous implementation on Cisco ASA and Palo Alto/GlobalProtect Firewall technologies for secure connections.
• Utilize SolarWinds Orion network topologies to effectively manage wireless AP's.
• CI/CD new hardware, including desktops and laptops, and perform upgrades.
• Manage IPV4, PXE, and NBP service hosts within RSAT's Windows Deployment Kit.
• Run Ethernet cables/patching and ensure LAN functionality by closely monitoring LinkRunner AT/IntelliTone.
• Utilize Jira and in-house FIMS web-app for swift ticket resolution.
• Perform remote control and management using Connectwise/VNC/PS.
• Develop scripts for remote functions on devices using ConnectWise or end-user interfaces.
• Configure internal SaaS access through AD groups.
• Implement necessary changes and adjustments to Group Policy settings based on organizational device compliancy.
• Monitor Netwrix Auditor/Rapid 7 InsightIDR to streamline and manage priviliged changes to our IT infrastructure (AD/GPO).
• Utilize Putty over SSH to set VLAN interfaces on configurable switches.
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Skills: Networking · System Deployment · Windows Batch Scripting · IT Operations · Remote Device Management · Configuration Management